Refund policy
Our Commitment Every order from Ludic Lillian is packed with care. If something goes wrong in transit, we want to make it right.
Damaged in Transit If your order arrives damaged, we offer a full refund. To qualify, please email us at tis_herself@ludiclillian.com within 5 business days of delivery with:
- A photo of the unopened, damaged outer packaging
- A photo of the damaged contents after opening
Once verified, your refund will be processed to your original payment method within 5–7 business days.
Loose-Leaf Tea Due to the perishable nature of our teas, all sales are final. We are unable to accept returns or issue refunds for taste preference or change of mind. If you have a quality concern, please reach out — we're happy to help troubleshoot brewing or recommend an alternative.
Handcrafted Ceramics All ceramic sales are final unless the item arrives damaged in transit. Please follow the damaged-in-transit process above.
What We Don't Cover
- Orders where more than a small sample has been used
- Preference-based returns ("not my cup of tea")
- Lost packages due to an incorrect address provided at checkout
Questions? Email us at tis_herself@ludiclillian.com — we typically respond within 1–2 business days.